1. The "Services" Description:

The Services contain and deliver a suite of video-based health educational material, support resources such as recipes, food guides, access to live webinars, email support, SMS texting with health messages and reminders for health webinars and "Anna", an AI-powered virtual health coach.

The following describes how Anna operates, how she was trained, her capabilities and limitations.

Anna is designed to support patients with lifestyle therapy support within the field of metabolic health. She is trained to support persons with conditions such as Type 2 Diabetes, Obesity, Hypertension, PCOS and NAFLD. Anna is a hybrid Cardio Metabolic AI Powered Health Coach. An LLM handles general conversational tasks, Anna's responses are guided by RediCare's domain-specific knowledge base, see the query on how Anna was trained.

How was Anna Trained?

Anna is the result of 8 years working in the field of using digitally delivered lifestyle therapy in the field of metabolic health. The following is a summary of Anna's training data sets.

• C. 300 short medical educational videos which have been used to educate our patients and drive our clinical outcomes over the last 6 years. This video content is designed for a reading age of 12, is clinically referenced and aligns with medical guidelines.
• Datasets from 1000's of real-world health coaching sessions to fine-tune conversational abilities, ensuring the AI provides empathetic, user-friendly support and aligns with protocol.
• Anonymised case studies of patients managing chronic conditions for practical learning.
• Reinforcement Learning from Human Feedback (RLHF): Trained health coaches and medical professionals review all responses and provide feedback. This ensures Anna mimics real-world health coaches in both style, empathy and accuracy.
• Meta-Analysis of >250 academic papers in the field of metabolic health.
• Deep Domain Expertise, Team of Consultant Physicians, GPs, Nutritional Science, Neuroscience and Data Science.
• Published Clinical Outcomes and RediCare Protocol.

Anna is designed to provide general health and wellness information with a focus on supporting individuals managing or preventing chronic conditions such as Type 2 diabetes, obesity, hypertension, and non-alcoholic fatty liver disease (NAFLD). The advice and information offered by Anna are educational in nature and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

No Diagnostic or Treatment Services: Anna is not a licensed healthcare provider product and does not offer medical diagnoses or prescribe treatments. For any specific medical concerns, diagnoses, or treatment plans, please consult your healthcare provider or GP.

Limitations of AI: Anna uses advanced AI technologies and medical knowledge bases to provide health insights, but her advice should not be relied upon in urgent or critical situations. In case of medical emergencies, please seek immediate care by contacting emergency services.

2. Data Privacy and GDPR Compliance

We are committed to protecting your privacy and personal data. RediCare and Anna are built with privacy as a core principle, and we adhere to the General Data Protection Regulation (GDPR).

• No Personal Data Storage: During your interaction with Anna, we do not store any personally identifiable information (PII), health records, or sensitive medical data. All interactions are anonymised, and no personal data is retained in our system.
• Cookies and Usage Data: We may use cookies to personalise your experience on our platform. These cookies collect non-personalised data such as usage patterns to help improve Anna's functionality and enhance your experience. You will be notified about the use of cookies and given the option to consent or decline. If you do not wish to use cookies, you may disable them in your browser settings.
• Your Rights Under GDPR: As a user within the European Union (EU), you have the following rights under GDPR:
  • Right to Access: You have the right to request access to any data we may have collected during your usage (though no personal data is stored).
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: You have the right to request the deletion of any data that may be

3. Always seek your Doctor's Advice

• "The Services" are not intended to be and do not constitute professional medical advice, diagnosis, or treatment and are offered for educational and dietary support purposes only.
• "The Services" enable users to access digital educational content on chronic disease, lifestyle education, evidence-based dietary information and advice, and health coaching tools and resources, including a health coach or group health coach access who may provide you with dietary advice, via web, telephone, SMS, or email-based support.
• While "The Services" provide lifestyle information and dietary advice, the company cannot and does not diagnose your health conditions or otherwise provide you with any medical advice. This content should not be used during a medical emergency or for the diagnosis of any medical condition.
• Always seek the advice of your doctor or other qualified health professional with any questions regarding your medical condition or the use (or frequency) of any medication or medical device, changing your diet or commencing or discontinuing any course of treatment.

4. No Emergency Services

• "The Services" are not intended to support or carry emergency or time-critical calls or communications to any type of hospital, emergency care unit, or any other kind of emergency or time-critical service.

5. Warranty Disclaimer

• Company has no special relationship with or fiduciary duty to you. "The Services" (including, without limitation, any content) are provided "as is" and "as available" and are without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. Company, and its directors, employees, agents, suppliers, partners or anyone else involved in creating, producing or delivering "The Services" or the information, services and materials contained therein (i) do not assume any liability or responsibility for the accuracy, completeness or usefulness of any information, services and materials provided on or through "The Services" and (ii) do not warrant that: (a) "The Services" will be secure or available at any particular time or location; (b) any defects or errors will be corrected; (c) any content or software available at or through "The Services" is free of viruses or other harmful components; or (d) the results of using "The Services" will meet your requirements or the stated purpose. Your use of "The Services" is solely at your own risk.

6. Company, Content, Intellectual Property

"The Services" (including but not limited to the Site, any Mobile App and the RediCare Program, called "ControlDTx" or "Control" programme) and the Content are protected under international intellectual property, copyright, trademark, patent, trade secret and other laws. "The Services" and the Content are the sole property of the Company. You shall abide by all copyright notices, information, and restrictions contained in any Content accessed through "The Services". You shall not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, create derivative works from, or otherwise exploit "The Services" or any Content or third party submissions or other proprietary rights not owned by you (a) without the consent of the respective owners or other valid right, and (b) in any way that violates any third party right.

You may, to the extent "The Services" expressly authorise you to do so, download or copy the Content, and other items displayed on "The Services" for download, solely for your personal use only in accordance with these Terms, provided that you maintain all copyright, trademark and other notices contained in such Content. Copying or storing of any Content for other than personal, non-commercial use in accordance with these Terms is expressly prohibited without prior written permission from the Company or from the copyright holder identified in such Content's copyright notice. You acknowledge that all Content accessed by you in using "The Services" is accessed at your own risk and that you will be solely responsible for any damage or loss to you or any third party resulting therefrom. Under no circumstances will Company be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted or otherwise made available via "The Services".

Subject to your compliance with these Terms (and any other terms governing your use of "The Services"), you are granted a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited right to access our Site, download and use the Mobile App when and if available, and use "The Services". All rights in and to "The Services" (including, but not limited to, the Site, the Mobile App, the RediCare Control Programme and the Content) not expressly granted in these Terms are hereby reserved and retained by the Company.

7.0 Privacy and Your Personal Information

Company's privacy policy is located at https://pcnsupport.controldtx.com (the "Privacy Policy") and is expressly incorporated into these Terms. The Privacy Policy discloses Company's practices regarding the general collection, use and disclosure of your personal information. By agreeing to these Terms, you are also agreeing to the terms of Company's Privacy Policy and consenting to the collection, use and disclosure of information provided to Company as set forth herein in this agreement to deliver its Services. All comments, queries, and requests relating to our use of your information are welcomed and should be addressed to: The Data Protection Officer @info@controldtx.com.

8.0 International Use

Company makes no representation that "The Services" are appropriate or available for use in locations outside of United Kingdom. If you access "The Services" from other locations, you do so at your own initiative and risk and are responsible for compliance with local laws.

9.0 Termination

Company may terminate your access to all or any part of "The Services" at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your account. Upon termination of your right to use our Services, including the Site and the Mobile App, or our termination of "The Services", all licenses and other rights granted to you by these Terms will immediately terminate.

10.0 Integration and Severability

These Terms, the Privacy Policy and any other agreement referenced herein, constitute the entire agreement between you and Company with respect to "The Services", and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and Company with respect to "The Services". If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

11.0 Governing Law; Dispute Resolution

A printed version of these Terms and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. These terms shall be governed by and construed in accordance with the laws of the United Kingdom.

11.0 Notices and Contact

You may contact Company at the following address:

By email: info@controldtx.com

By mail:
RediCare Control Limited
Lee-on-the-Solent
PO13 9FU
United Kingdom